Refund policy

Last updated: March 7, 2026

Thank you for shopping at MODEXAM. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

2. Return Process

To start a return, you can contact us at Support@MODEXAM.Shop.

  • Return Shipping: We offer Free Return Shipping for all eligible returns.

  • Restocking Fees: There are no restocking fees applied to your returns.

  • Final Sale: We do not have any "Final Sale" items; all items are eligible for return if they meet the condition requirements above.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at Support@MODEXAM.Shop.

Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Brand Name: MODEXAM

  • Email: Support@MODEXAM.Shop

  • Phone: +1 (201) 805-2221

  • Business Address: 150 Overlook Ave ph 3, Hackensack, New Jersey 07601, United States

  • Retail Location: 6902 Hollywood Blvd Space A, Los Angeles, California 90028, United States